Buenos Aires- based private investment firm Patagonia Capital Partners and Inverlat, and NY-based Quadrant Management, made an undisclosed investment in S1Gateway, an Uruguayan omnichannel communication and engagement platform for direct to consumer companies.
(Press Release) – Patagonia Capital Partners (PCP), a Latin America focused investment firm, announced it has invested in S1Gateway, a leading omni-channel Digital Communication Platform company headquartered in Uruguay.
Founded in 2011 by Oscar Torres and Leonardo Sujoluzky, S1Gateway serves as an omnichannel communications platform for companies looking to engage with their customers in the Digital Age. The company has a wide range of AI powered solutions that focus on making brand-customer communications easier. S1Gateway is the partner of choice for many industry leaders in Telecommunications, Financial Services and Business Process Outsourcing sectors, among others; including Fortune 500 companies. “After speaking with +1,600 services companies in Latin America and analyzing +20 companies within the Digital Conversational Platform industry, S1Gateway stood out for me because all of their clients were strong promoters, they all agreed on S1Gateway’s products’ ability to help them run a tighter shift while delighting their customers on the way”, added Ernesto de Bary, PCP Co-Founder.
In the past four years, S1Gateway has not only expanded its footprint to all relevant Latin American countries but has also successfully continued its growth in North America and Europe. “We see in PCP, given their experience and investor backing, a partner that will help us accelerate growth while keeping focus on delivering to our customers”, emphasized Leonardo Sujoluzky, CoFounder and company Head for EMEA and Customer Development.
S1Gateway’s platform integrates all Customer communications in one place, helping companies engage with their customers the way they want to, be it Social Media, WebChat, email, SMS or any other digital channel. “This is a great step for us (S1Gateway), PCP’s investment will help boost our product development roadmap, improving the experience we offer our customers”, said Oscar Torres, Co-Founder and company CTO. A complete Analytics Suite gives customer experience managers the tools they need to run their operations and make timely decisions. S1Gateway is committed to seeing their clients succeed. The company has developed, together with their Customers, industry focused conversational tools that have enabled their customers to improve their operational metrics while enhancing the experience they offer to their end-users. “What caught our eye about S1Gateway from the beginning was their laser-focus on helping their customers succeed, and we believe this is a very powerful mindset”, commented Diego Escudero, PCP Managing Partner.
Financial terms of the transaction were not disclosed. PCP’s investment was backed by a strong group of US, LatAm and EMEA-based investors, led by Quadrant Management, Inc., based in New York City and Inverlat, based in Buenos Aires, through a combination of equity and debt. S1Gateway’s founders will remain as shareholders of the company and in their current roles, working hand-in-hand with PCP management to continue with the growth process.
Morano & Sambrizzi served as leading legal counsel and Brea & Solans served as tax advisor to Patagonia Capital Partners in connection with the transaction. Luchia Puig served as legal counsel to the founders of S1Gateway. Felipe Hughes acted as an advisor to Inverlat.
About S1Gateway
Headquartered in Uruguay, with offices in Mexico and Argentina and presence in Spain and Colombia, S1Gateway is a leading provider of conversational cloud solutions for large and medium size businesses. Founded in 2011 by Oscar Torres and Leonardo Sujoluzky, two seasoned industry executives, the company has been a pioneer in the cloud based omni-channel Digital Conversation Platform as a service industry since its inception. S1Gateway offers a best-in-class cloud conversational platform, paired with a robust analytics suite, and customizable Bots to enable a seamless communication between businesses and their clients. The company’s tools have helped an endless number of companies improve their customer engagement metrics while driving their operational costs down.
About Patagonia Capital Partner
s Based in Buenos Aires, Argentina, PCP was founded in 2017 to acquire and operate mid-sized businesses in Latin America with US$3-20mm in revenues, focusing primarily on B2B, asset light, service industries with recurring revenues and blue-chip clients.