LAVCA VC
  • News Feed
  • VC Data
  • Directories
  • Features
  • Tech Growth Coalition
  • LAVCA Gender Diversity
  • Engage
    • VC Council
    • VC Members
  • LAVCA
  • Member Login
  • Member Access

LAVCA VC

  • News Feed
  • VC Data
  • Directories
  • Features
  • Tech Growth Coalition
  • LAVCA Gender Diversity
  • Engage
    • VC Council
    • VC Members
  • LAVCA

Stratus Group’s Flex Contact Center Joins Forces with RR Group

July 14, 2015

(Press Release) Transaction consolidates Flex’s relationship management specialization strategy, expanding operations in the sector and making a stronger and more efficient company with more than 10,000 professionals Flex Contact Center, a Brazilian company specialized in relationship management, joins forces with RR Group. The merger resulted in a company with more than 10,000 professionals, 12 units and revenue projection of about R$450m for 2015, becoming one of the largest contact center companies in the Brazilian market.

The investment made by the private equity fund Stratus in Flex allowed the merger of the companies, which are in full expansion and growth motion and are recognized by their market strength and innovative capacity, with constant investment in technology and people management. Founded in Florianópolis in 2009, Flex had R$ 187 million in revenues in 2014, has more than 7000 professionals and 10 units in operation. The company has grown over the years and last year the expansion plan and internalization, which began with the opening of two new units in Lages and Xanxerê, both in the countryside of the state of Santa Catarina, was supported by the financial investment of Stratus, a private equity fund.

The RR Group activities, with strong performance in the credit & collection and analysis and credit granting industries, started in 2001 in São Paulo. The company has two units in São Paulo, more than 3000 employees and had revenues of approximately R$ 145 million last year. The stories of the two entrepreneurs, Topazio Silveira Neto, president of Flex and Fabio Ruiz, chairman of RR Group, are very similar and based on customer relationship activity, always combining technology, people management, process and market intelligence. “Both companies are winning and have shown a rapid and solid growth in recent years, based on innovation and ability to generate business. We are delighted to have found a company like RR Group, with similar principles and values, as well as complementary services to Flex. Together we will have more strength and growth capacity, with the possibility to provide to the customers and to the market processes for relationship management even more efficient and within the full service concept”, said Topazio Silveira Neto, president of Flex Contact Center
“We are creating a stronger and more efficient company with greater capacity to generate jobs, contributing to social and economic development of the country”, noted Fabio Ruiz, chairman of RR Group.

For him, the big difference in this union is that the companies are complementary in the playing field. “We have knowledge and different specializations, but both companies believe in the growth capacity, quality of service and innovation that allow our consolidation in the Brazilian market,” he added. “We have a new time in the sector with the union of both companies. We follow the growth story of both and we are investing in this project because we are aware of the potential for development and expansion of this union, combining the innovative capacity with the necessary corporate governance that will ensure a major consolidation throughout the customer relationship management cycle – retention , telemarketing, collection, analysis for concession of credit and back office operations. Those are activities for which the company resulting from the merge, has a lot of experience and important successes in various sectors of the economy” added Alberto Camões, founding partner at Stratus.

Stratus Group’s Flex Contact Center Joins Forces with RR Group was last modified: July 27th, 2015 by Editor
BrazilFlexOptometryRR GroupStratus
0
Facebook Twitter Google +

Sign up for LAVCA’s bi-weekly Latin American Private Capital Update and the LatAm Venture Bulletin, produced specifically for venture investors, entrepreneurs, and technology startups in the early stage ecosystem.






Which LAVCA Newsletter would you like to receive?

VC Partner Events

    Tweets

    • Check out this week's top #startup deals and news on emerging tech in #LatAm from LAVCA's #LatAmVentureBulletin:… https://t.co/NOvUvkCflB

      27-Jan-2023

      Reply Retweet Favorite
    • #VC investment in #LatAm in 2022 reached USD7.5b, according to preliminary LAVCA data. Stay tuned for LAVCA’s yea… https://t.co/kAqAuL8Iq5

      23-Jan-2023

      Reply Retweet Favorite
    • January 20 is the last chance to register for "ESG in Venture and Tech Investing," the latest training in the LAVCA… https://t.co/UrbfcPgM7l

      19-Jan-2023

      Reply Retweet Favorite
    • Submissions for the 2023 LAVCA ESG Deal Awards are closing on January 20, 2023. LAVCA's ninth annual showcase will… https://t.co/AIu4FVKxT6

      11-Jan-2023

      Reply Retweet Favorite
    • Thank you for your continued support and commitment to grow private capital investment in Latin America. We look fo… https://t.co/AHA1txwyJZ

      30-Dec-2022

      Reply Retweet Favorite

    Submit VC News

    Have private equity or venture capital related news that you would like to share? Submit your press releases and news to [email protected].

    VC Industry News

    • Magma Partners Leads USD8.5m Round for Mexico’s Zenfi

      January 23, 2023
    • DILA Capital announces the final closing of its new fund, DILA IV, for USD115m

      January 17, 2023
    • Amplifica Capital Reaches USD11m Final Close for Venture Fund

      January 17, 2023
    • Framework Ventures Leads USD15m Round for Brazil’s Parfin

      January 17, 2023
    • DILA Capital Reaches USD115m Final Close for DILA IV Fund

      January 17, 2023
    • General Catalyst Leads USD10m Round for Brazil’s Genial Care

      January 13, 2023
    • Kayyak Ventures Leads USD10m Series A for Chile’s HealthAtom

      January 6, 2023
    • Kayyak Ventures Leads USD10m Series A for Chile’s HealthAtom

      January 6, 2023
    • IMPAQTO Capital Reaches First Close for USD2m Impact Fund 

      January 5, 2023
    • monashees and CapSur Capital Lead USD8m Round for Brazil’s The Coffee

      December 27, 2022
    • Brazil’s Paketá Secures BRL300m in Debt Financing from Milenio Capital

      December 14, 2022
    • Headline Leads BRL36m Round for Brazil’s Smart Break

      December 14, 2022
    • FEN Ventures and Innogen Lead USD7m Equity and Debt Seed Round for Peru’s Wynwood House

      December 14, 2022
    • Canary Leads ~USD4m Seed Round for Brazil’s Lastro

      December 14, 2022
    • Princeville Capital Leads USD70m Series D+ for Chile’s NotCo

      December 14, 2022
    • Alexia Ventures Leads USD16.5m Round for Brazil’s Seedz

      December 14, 2022
    • Gerdau Next Ventures and Inovabra Lead ~USD21m Series B for Brazil’s Docket

      December 14, 2022
    • Urban Innovation Fund Leads USD4.4m Seed Round for Mexico’s Plenna

      December 14, 2022
    • Gerdau Next Ventures and Inovabra Lead ~USD22m Series B for Brazil’s Docket

      December 7, 2022
    • Banco Santander Leads USD10m Series B for Chile’s Destacame

      December 7, 2022
    • Headline Leads ~USD7m Round for Brazil’s Smart Break 

      December 7, 2022
    • FEN Ventures and Innogen Lead USD7m Seed Round for Peru’s Wynwood House

      December 7, 2022
    • Chile’s Legria Raises USD6m From Chile Ventures, Genesis Ventures, Others

      December 7, 2022
    • Genesis Ventures, Amarena and Grupo Penta Invest USD6m in Chile’s Kredito

      December 7, 2022
    • Glisco Partners Leads USD27m Series B for Colombia’s Muncher

      November 23, 2022
    • DXA Invest and Arien Lead ~USD6m Series A+ for Brazil’s Aviation Platform Flapper

      November 23, 2022
    • Better Tomorrow Ventures and Metaprop Lead USD7.5m Round for Mexico’s Fintech Yave

      November 23, 2022
    • Lightrock Leads BRL145m Series B for Brazil’s Agrolend

      November 23, 2022
    • Mexico’s GoTrendier Raises ~USD15m Series B Led by IDB Invest, Creas Impacto and IDC Ventures

      November 22, 2022
    • Mexican Fintech Kapital Secures USD100m Debt Facility from Sivo

      November 8, 2022
    • Victory Park Capital and Industry Ventures Lead USD60m Equity and Debt Round for Mexican Fintech Mendel

      November 8, 2022
    • Mexico’s Quinio Raises USD40m in Equity and Debt Round

      November 8, 2022
    • Brazilian ERP Platform Ativy Secures ~USD24m in Venture Debt from Milenio Capital and Paramis

      November 8, 2022
    • FinTech Collective Leads USD10m Seed Round for Mexican Fintech mattilda

      November 8, 2022
    • KASZEK and DILA Capital Lead USD7.6m Round for Mexican Fintech Cicada

      November 8, 2022
    • Chan Zuckerberg Initiative Leads Series C for Brazil’s Beep Saúde

      November 8, 2022
    • Mexico’s Kukun Raises USD4.5m Round from FJ Labs, Antelo Capital and Others

      October 26, 2022
    • Colombia’s HoyTrabajas Raises USD5m Seed Round

      October 26, 2022
    • Lightspeed Leads USD5m Seed Round for Argentina’s Fidu

      October 26, 2022
    • Apollo Global Management Enters USD1.5b Financing Agreement with Brazil’s Embraer

      September 27, 2022
    • Fifth Wall Invests USD30m in Series C+ for Brazil’s Solfácil

      September 27, 2022
    • Globant Ventures invests ~USD1m in Uruguay’s Bunker DB

      September 27, 2022
    • Chromo Invest, Canary, Others Invest BRL9m in Brazil’s Civi; Canary Leads USD1.1m in Pre-seed Round for Mexico’s Bendo

      September 27, 2022
    • GSV Ventures Leads USD2m Seed Round for Peru’s uDocz 

      September 27, 2022
    • KASZEK and Y Combinator Leads USD5m Investment for Mexico’s DolarApp 

      September 27, 2022
    • Mexico’s Naya Homes Raises USD5.6m Seed Round From Carao Ventures, Clocktower Technology Ventures, Others

      September 27, 2022
    • Astella Leads BRL40m Series A for Brazil’s Amicci 

      September 27, 2022
    • Moore Capital Leads BRL40m Series A+ for Brazil’s BHub 

      September 27, 2022
    • monashees and Construct Capital Lead USD8.5m Round for Brazil’s Leoparda Electric

      September 27, 2022
    • Colombia’s RappiPay Secures USD11m Syndicated Credit Line from Bancolombia, Others

      September 27, 2022
    • Salkantay Ventures Reaches USD26m Final Close for First VC Fund

      September 27, 2022
    • Vinci Partners To Acquire Minority Stake in Brazil’s Efficopar 

      September 27, 2022
    • BTG Pactual To Acquire Brazil’s UPI Itiquira for BRL146.7m

      September 27, 2022

    About LAVCA

     

    LAVCA is the Association for Private Capital Investment in Latin America, a not-for-profit membership organization dedicated to supporting the growth of private capital in Latin America and the Caribbean through research, education, networking and advocacy.

    LAVCA Office

        New York City:
        589 8th Ave, 18th Floor
        New York, NY 10018

    Explore LAVCA.org

    • About LAVCA
    • Board, Team, & Advisors
    • Media
    • Contact Us
    • Membership Benefits
    • Members Only Access
    • Education and Programs
    • Research
    • Policy
    • LAVCA VC
    • Contact Us

    @2020 - LAVCA. All Rights Reserved.


    Back To Top