(Press Release) lex Contact Center, a Brazilian company specialized in customer relationship management for large corporations, announces that it has received an investment round from the private equity fund Stratus, a firm with strategic focus in high growth companies in the Brazilian middle market.
Flex Contact Center, a Brazilian company specialized in customer relationship management for large corporations, announces that it has received an investment round from the private equity fund Stratus, a firm with strategic focus in high growth companies in the Brazilian middle market.
Founded in 2009 in the city of Florianopolis, in the Southern State of Brazil, Flex reached R$154 million in revenues in 2013 and should reach around R$200 million this year. The capital injection from Stratus is part of an investment plan of approximately R$ 200 million for the next 4 years. The partnership with Stratus will allow the company to continue its expansion plan in the sector, aiming at more than doubling its revenues and reaching R$500 million by 2019.
The investment in Flex boosts the expansion strategy of the company, which has recently inaugurated two more sites with potential to generate over 2,000 new jobs. Both new units are located in the countryside of Santa Catarina state, in the Southern part of Brazil. For 2015, another site is scheduled to be inaugurated in the city of São Paulo.
The announcement consolidates Flex as a company with proven capacity of high growth and innovation, uniquely positioned to assist its clients in achieving business growth.
“The capital injection will contribute to accelerate growth, further developing its competitive advantages such as the ongoing investments in the development of Flex workforce, including support to employees’ higher education provided by Flex through a e-learning system”, stated Topázio Silveira Neto, founder and CEO of Flex Contact Center.
“We are excited to invest in a company with such a solid history and a promising growth perspective. In addition to being recognized as a good company to work – also due to the educational and professional opportunities it offers to its employees – Flex has shown an excellent performance and an innovative platform for customer relationship management. Flex can be considered a role model in the sector and will certainly be very active in the consolidation process of companies in this market”, highlighted Alberto Camões, partner of Stratus.